The website of the company Creta Votanica, General Commercial Registry (GEMI) Number 158255941000, offers its services under the following conditions of use which the visitor/user of the website pages is invited to read carefully and to visit/use the pages/services of Creta Votanica only if you fully accept them:
The company Creta Votanica provides its website visitors/users with e-commerce services. The visitor/user of Creta Votanica services understands and accepts that all pages/services are provided «as is».
As long as the visitor/user wishes to subscribe to Creta Votanica's service(s), he/she agrees to:
1) provides true, accurate, valid and complete information regarding the information requested by shop.cretavotanica.gr in the relevant requests for access to its contents/services,
2) maintain and diligently update his registration information to keep it true, accurate, valid, up-to-date and complete.
Creta Votanica provides its users with membership services, after accepting the terms of use of the website and completing the process of registering their details. Members remain solely responsible for all operations carried out under their personal password, email and, in general, their user account. Members agree to immediately notify Creta Votanica of any unauthorized use of their account and any actual and/or potential breach of security. Also, members are solely responsible for the careful use of their account and their standard exit from their account at the end of each use (Logout). shop.cretavotanica.gr is not responsible for any harm or damage resulting from the inability of members to respect and follow this clause.
Although the availability of the products is updated daily, shop.cretavotanica.gr is not responsible in case its suppliers have not informed in time about the lack or removal of their products.
shop.cretavotanica.gr reserves the right to modify and/or temporarily or permanently interrupt part or all of its services with or without warning to users/members.
The user/member understands and accepts that shop.cretavotanica.gr reserves the exclusive right to stop using his/her access codes to its services and/or stop making its content available to users/members who it believes have violated the letter and spirit of these terms of use.
shop.cretavotanica.gr is obliged to inform its prospective customers about:
1) The essential characteristics of the good,
2) The price,
3) The quantity and transport costs,
4) The value added tax if it is not included in the price,
5) The method of payment,
6) The method of delivery and execution,
7) The duration of validity of the offer or price and
8) The right of withdrawal.
Access to the pages/services of shop.cretavotanica.gr does not entail any additional costs beyond the applicable tariff regime for general Internet access as configured by the competent providers (ISPs) and paid to them only.
The above terms and conditions of use of shop.cretavotanica.gr, as well as any modification thereof, are governed and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms. This constitutes the overall agreement between shop.cretavotanica.gr and the visitor/user of its pages and services and only binds them. No modification of these terms shall be considered and shall not form a part of this agreement unless it is made in writing and incorporated herein.
Security terms
The Creta Votanica Company recognizes the importance of observing all the necessary legal procedures related to the security of personal data, as well as electronic transactions, and has taken all the necessary measures, with the most modern and advanced technical methods, to ensure the maximum possible security. All information, which is related to the personal details of users/subscribers, is secured as confidential.
The personal information requested during the registration process on our website is used exclusively for the execution of your orders. They are not published or passed on to third parties.
The Creta Votanica Company has adopted procedures, which protect the personal data that users/subscribers provide through the website or by any other means (e.g. by telephone).
The Creta Votanica Company does not disclose the details of the users/subscribers of the website and their transactions, unless it has a written authorization from them or this is required by a court decision or a decision of another public authority.
Security of Transactions
We use the STRIPE Payment Processing Platform for credit or debit card payment.
If you choose to pay for your order by debiting your credit card, you can be sure that the process is completely secure.
This is guaranteed by the STRIPE Payment Processing Platform with the secure transaction system specially developed for online shopping.
With this system, you provide your card details in an absolutely secure area of the internet, where the risk of interception of your details is excluded.
Your credit card information is NOT stored on our website.
The user's credit card number and CVV are never stored in the system database. These data are received from the user encrypted (SSL-256bit) and sent to the STRIPE servers in real time and with the same encryption. Even after the transaction is completed, only the STRIPE service has access to the credit card number.
The STRIPE Payment Processing Platform has undertaken the process of clearing your transactions, ensuring your absolute security.
Security and PayPal
PayPal's operating specifications are of the highest standards and synonymous with online security. Transactions via PayPal are made in a completely secure environment with continuous use of SSL security protocols and AES-256bit encryption. All PayPal pages, from user registration or login to the simplest confirmation messages, take place in an environment of secure and encrypted connections and any data transmission is practically impossible to intercept in real time.
PayPal, as an intermediary platform for electronic transactions, has monitoring mechanisms for each transaction for a period of several months from their initiation. In addition to the secure trading environment, the user has at his disposal the communication with support staff in case of a problem, the possibility of disputing the charge and refund.
PayPal deals on your behalf and the transfer of money to your PayPal account is done in the following ways:
With a credit card connection: Every time you make a purchase, PayPal will charge your credit card, without, of course, sharing its details with the seller/online store.
With a debit card connection: It works the same as for a credit card, except that every time you make a purchase, PayPal will charge your debit card and it will in turn pull the money from your bank account. In case your account has no funds, the transaction will not be able to take place, so make sure there is sufficient balance.
With a prepaid card connection: In this case, each transaction deducts the corresponding amount from the balance of the prepaid card and when the money runs out, you refill it with whatever amount you want. Prepaid cards are issued at any bank.
By bank transfer (remittance): You transfer the money from your bank account to the PayPal account using a process provided by PayPal. In order to make a transaction, your PayPal account must have sufficient balance. Not recommended, mainly due to the long transport time (5-7 days)
Cookies
We use only strictly necessary cookies. Strictly necessary cookies ensure the smooth operation of the website.
The Internet pages of CRETA VOTANICA use cookies. Cookies are text files that are stored in a computer system via an Internet browser. Many Internet sites and servers use cookies.
Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the visitor/user from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
Through the use of cookies, CRETA VOTANICA can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
The visitor/user may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the visitor/user deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.
Cancellation of Order
An order can only be cancelled as long as it has not yet been executed and the item has not been delivered (i.e. a Shipping Note, Retail Receipt, Invoice has not been issued), either by sending an electronic message (email), or by phone.
Shipping & Delivery
We ship our goods within Greece and the European Union.
Greece
Within Greece you can choose between ACS Courier and SPEEDEX Courier as shipping methods. The shipping costs up to 4 kilograms are 5€. From 4-10 kilograms the shipping costs are 12€. We need 1-2 days to prepare the shipment. After we have shipped your order delivery usually takes place within 1-3 working days. With the shipment we will send you a tracking number by email with which you can track the shipment at any time. If you are in Sitia or the surrounding area, you have the option to choose "Pick up from Store" when completing the order.
European Union
Within the European Union we ship with ACS Courier. You can estimate the shipping costs in your shopping cart or they will be displayed at the end of the ordering process. We need 1-2 days to prepare the shipment. After we have shipped your order, delivery usually takes place within 5-7 working days. In some cases, delivery may take up to 10 days. With the shipment we will send you a tracking number by email with which you can track the shipment at any time.
Return incorrect product
In case the product delivered to you is incorrect (i.e. it is not the product of your order) you can contact our online store within 14 days from the date of receipt or by phone +30 2843220214 in order to schedule the receipt of the incorrect product at costs which will be charged to our online store shop.cretavotanica.gr and to agree on the delivery of the correct product you have ordered (including shipping costs
Return undamaged product
Within 14 Calendar Days You can return your product in its Original Condition, Sealed, Without the Security Tape being tampered with and request the purchase of another product of your Desire or the immediate Refund of your Money. Transport costs are borne by the Buyer. A necessary condition is that together with the product, the original purchase document must be returned.
Returns of FOOD in cases where no mistake has been made by the company Creta Votanica are not accepted for reasons of hygiene and safety.